Call Centre – Inbound Sales Skills



Product Description

A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations and procedures. Questions are based on situations and issues often encountered in call centre environments. The test contains questions that range from basic to advanced. Hence, it is not advisable to gauge a candidate’s skill as “lacking” if they have merely one year of experience in the field and fail to answer the advanced questions correctly. While this test is appropriate for a candidate that has a minimum of one year’s experience in the field, it is intended to present questions that are challenging to the seasoned call centre employee as well. This test has 39 Questions