“I am so thankful that a friend recommended to me the services of Samantha and the team at Challenge”
Does the idea of approaching colleagues you’ve never mingled with before make you nervous? Not sure how to ask the right questions and give the right answers? Chances are, you’re not alone. Even for the most confident people, networking can be a daunting prospect. It’s even more terrifying when you’re an introvert. When you’re shy, taking that first step into the unknown can be difficult.
However, networking is one of the most effective and least expensive methods to raise your profile and advance your career. When done right, you’ll find that it’s all about communicating passions and connecting with others who share those passions. It’s about listening, figuring out what others need and connecting them with people you think can help, without any designs for personal gain. The most successful networkers build genuine relationships and give more than they receive. They go beyond thinking, “What’s in it for me?” to ask “How can I help?”
To follow this approach, here are five ways to network successfully and have fun doing it:
Start with people you know, then expand to their acquaintances and finally strangers after the process becomes second nature. It’s not necessarily a bad idea to dive into the deep end and immerse yourself in a room full of people you don’t know, but networking is one of those skills that you will need for life so don’t hesitate to take the time to ease yourself into it.
Drop the habit of apologising needlessly! It is easy to apologise when asking for help if you see networking as an imposition and not as exercise in relationship building. You are not asking anyone to do you a favour, so believe that you are worth their time. It could demonstrate your lack of professionalism and confidence, so don’t have to apologize for asking for help. Don’t have to apologize for wanting to learn more about the individual with whom you’re networking. One day you may be able to help them out.
The best networkers are always prepared and have a plan. Grab a notebook and bring it with you while networking to refer to some pointers or to take some notes.
Since every person has value, it’s essential that you know what yours is. Take the time to clarify what talents, strengths, skill sets and connections you can bring to the table. Map out what you want to talk about, particularly how you may be able to help other people, either now or in the future. If you’re attending an event specifically to network your way to a new job, have your personal pitch ready, anticipating questions you may be asked, such as why you’re looking for a new job, and have clear, concise answers at the ready.
If you’re afraid you’ll freeze up or get tongue-tied in a social setting, think of ice-breaker questions you can ask people you meet. You can try:
-Commenting on your surroundings – you’re all in the same location so use it to your advantage. Ask if they’ve ever been here before and it could lead to finding where they work and what they do. You could also talk about the food that’s provided!
-Humour – Everyone loves a laugh and it’s a great way to move past any initial awkwardness and kick-start a fun conversation. Make a silly joke and see where it goes from there. You could either be remembered as the one with the bad jokes or the good jokes, either way you’ll be remembered.
-Finding people who look a little lost or lonely – these people might just be like you and are unsure of how to approach new people. Walk on over and introduce yourself – they might just be waiting for someone to come and talk to them. They would appreciate the gesture and would be more likely to open up to you for a chat.
-Compliment people – Point out an accessory someone could be wearing like their watch or necklace. People typically enjoy others noticing their efforts to look good, and these interactions are a friendly way to start a conversation.
Forget your personal agenda. Instead, make it your goal to be open, friendly and honest, and to forge connections between people who may be able to help each other. Generosity is an attractive quality and it’s something special that people will remember about you. Good professional networking isn’t about selling. Instead, it’s about building relationships and creating friendships. At business networking events and conferences, ask lots of questions and most importantly, listen rather than talk too much. Find common ground and connect, and remember what’s being said. This will help build your credibility when you follow up and people see that you’ve taken the time and effort to remember them and your conversation.
If you told someone you’d get in touch with them, do it and reaffirm your intent to assist in any way you can. After an initial meeting, follow up with your contacts with a ‘thank you and nice to connect’ message. Based on your conversation, send them an article or other information they might find helpful. Make it a priority to follow up promptly so you’re fresh in their mind, and invite them to connect on LinkedIn or a similar industry networking platform. These simple methods can be highly effective for building your connections, ensuring any future approach is more warmly received.
If you promised to introduce someone to a person you know, take the time to do it. Everyone is busy these days with jobs, families, events, commitments — even so, it takes no more than a minute to shoot off an email to introduce two people you want to connect. They can take it from there and do the work — just enjoy being the bridge. Little things like that mean a lot to people and just one introduction can end up changing someone’s life for the better.
When applying for a new job via a recruitment consultancy, you will typically be invited in for an initial meeting to discuss the opportunity. You may view such meetings as an inconvenience and a procedural step towards securing your next role however we would strongly advise you not to view the meeting with complacency. The recruitment consultancy has been hired to put forward their best candidates for the job. If you fail to impress at initial interview this could very well affect your chances of securing a role, especially where the consultant represents a number of organisations in their industry of interest.
Read on for our advice on interviewing with recruitment consultants including what to expect from an interview, how to prepare for it and how to make the most of the relationship so that you are on track for securing a new role.
Time keeping
If you have an appointment lined up with a consultant, turn up 10-15 mins beforehand. If you are running late call ahead to explain. If you are early, find a coffee shop and take some time to relax before showing up for interview. You may think arriving 30-60 mins early for an interview shows you are eager however it can come across somewhat desperate and indicates poor judgement.
Dress appropriately
Treat the interview the same way you would an interview with a potential employer. Dress appropriately for the role you are applying for. Better to dress smart than underdress.
Treat everyone respectfully
It may sound harsh but you are being judged the minute you enter a recruiter’s office. Consultants will often enquire how a candidate has presented himself or herself to the receptionist or how they interacted with other candidates in the waiting area or prior to a group interview.
The recruitment consultant will want to know how you carry yourself in public and how strong your people skills are. So be polite, charming and smile!
Familiarise yourself with your CV
Your interview with a recruitment consultant is your opportunity to sell yourself and your experience. Know your CV inside out so that you can highlight your key skills by drawing on your relevant experience. Be open about any gaps in your CV or reasons for leaving previous roles.
Prepare yourself for interview style questions
The recruitment consultant will use your meeting to assess how you perform in a formal interview. Be prepared to answer some competency style questions i.e. Tell me about a time you had to deal with a complex problem or Give an example of a time you dealt with a difficult customer. Be confident and engaging in your answers. Also, don’t forget to take the opportunity to ask the recruiter any questions you may have. The meeting should be a two-way discussion!
Be aware of the roles you applied for previously
It’s advisable to be aware of the organisations you have applied to previously. This can be challenging when you have applied for a number of positions however, by making the consultant aware of the roles you have already applied for, they will gain a greater understanding of the roles you are interested in. In addition, they will avoid duplicating your application to an organisation that has already received your CV.
Take on board feedback & advice
Be open minded to feedback on your CV, appearance and interview technique. Recruitment consultants are there to help put you in the best possible position for securing a new role so it’s best to take onboard any feedback they give you. Good recruitment consultants will have a wealth of knowledge about the employment market, industry developments and their clients – all useful information to consider in your job search.
Keep in touch
Be pro-active and keep in contact with your recruitment consultant following your interview. It’s important to maintain a relationship with your consultant so that you are at the forefront of their mind when new positions become available. Don’t be afraid to follow up by email or telephone every week to check if new roles are available. If you were expecting to hear feedback regarding a particular role, follow up to check if there have been any developments.
We hope you found these hints and tips useful. Keep them in mind the next time you have a meeting lined up with a recruitment consultant.
No one likes receiving negative feedback! It can be a difficult pill to swallow even when posed in a constructive manner and when justified. We all receive negative feedback now and again be that in the form of an annual performance review, at the end of project or following a particular piece of work or incident.
While our natural tendency is often to focus our attention on all things negative and gloss over any positive and encouraging feedback, it is important to give ourselves a pat on the back for a job well done when we receive compliments from our peers and leaders.
Likewise, we must acknowledge any negative feedback we receive and use it to help us perform better in the future. While it may be easier said than done, the way we deal with negative criticism can set us apart from our peers. Instead of dwelling on negative comments and letting them impact our attitude and performance, we should take ownership of any constructive criticism we receive and use it as an opportunity to grow professionally and personally.
Make the best of constructive criticism the next time you receive it by following our advice below.
Acknowledge it
In the first instance, you should acknowledge the individual or individuals who provided you with the feedback. It takes courage to provide negative feedback and in addition it can be time consuming to deliver. Show you appreciate their efforts!
Listen & Understand
Is the feedback accurate?
When deciding what weight to give to negative feedback it’s best to first consider if the comments are accurate. Are the comments based on fact or opinion? Perhaps they stem from some factual misunderstanding that is easily explained. Or perhaps they are the opinion of one lone voice in amongst a sea of positive feedback.
What are the motivations for providing it?
In most cases constructive criticism is delivered with the best of intentions but now and again you may receive feedback that you feel has a malicious intent or an ulterior motive. In these cases, it is still advisable to hear the person out however you can choose the weight you attribute to it.
Don’t just hear – listen!
It is easy to make a token gesture of hearing out a piece of negative feedback however to really learn from it we must truly listen to what is being said. Try not to get defensive! When we get defensive we tend to get distracted by arguing our case rather than focusing on the truth of what is being said. Perhaps the best way to deal with this is to listen and ask for time to consider your response.
Take some time
Constructive feedback delivered in a meeting or in a one on one session may come as a surprise if we aren’t expecting it. In such instances it is probably best to hear the feedback and ask for some time to think it over. This way you can avoid any heated arguments if you disagree with the comments. You can also take some time to evaluate what was said and process how you will deal with it rather than responding in the heat of the moment.
Plan your response
Once you have digested the feedback it’s up to you to decide the best course of action. If the criticism is something that could adversely impact your promotion and career potential if unaddressed, then it’s best you take the comments seriously and plan the steps you will take to deal with it. Perhaps this will mean additional training, taking a new approach to a task or handling a relationship with a colleague differently.
It may be worth asking for some examples of the behavior referred to in the feedback? You could also ask the sender for suggestions on how to deal with the points raised.
Learn from it
Having acknowledged the negative feedback and put a plan in place to address any weaknesses, you have really done all that can be expected. Your best course of action therefore is not to dwell on the feedback any longer but view it as means of self-development putting you back on the path to progression.
Are you considering a move abroad? Perhaps you’ve always dreamt of working in Hong Kong or New York but have yet to make the big move. Ponder no longer! Here are six reasons why gaining international experience is a great idea for you and your career.
1. Upskilling – The knowledge and experience you gain whilst working abroad can be a huge boost to your career. Aside from the obvious exposures to new cultures and languages, you may get the chance to work on interesting projects or with high profile clients – opportunities that could set you apart from your peers at home.
2. Fast Track to a Senior Position – Depending on your industry, role and where you intend to relocate, you may be lucky enough to move in to a more senior role fairly quickly. Perhaps you are highly skilled in an area that is developing in another jurisdiction or experiencing a skills shortage? In that instance, you could be bringing a wealth of valuable knowledge and experience to the table and have the chance to compete for roles that could be far off in your home country.
3. Soft Skills – By embracing opportunities overseas you are revealing your passion and adaptability. Employers want staff who are motivated, ambitious and flexible to adapt to changing circumstances. Moving to a new job and a new country emphasises your determination and resilience in dealing with challenges.
4. Networking on an International Platform – Accepting a role in another country will inevitably open up your network and allow you connect with colleagues all over the world. These connections may prove fruitful in keeping you updated with developments and job opportunities in your chosen field.
5. Personal Growth – Moving abroad especially on your own is no easy feat however it’s a challenge that can bring with it immense personal growth and enrichment. The opportunity to move outside of your comfort zone, experience a new culture and language and meet new people is likely to have an enduring impact on your life.
6. Point of Discussion – Moving to another country and getting that overseas experience will be a point of discussion for the rest of your career. Having interesting experiences and stories to tell about your time abroad will set your CV apart from other candidates on the pile.
A recent report by Deloitte Australia, has highlighted that jobs requiring soft skills are projected to grow 2.5 times faster than occupations where the need for soft skills are less in demand. It would appear that it’s no longer enough to impress employers with your extensive qualifications and technical experience; employers are increasingly expecting candidates to bring a strong set of soft skills to the table.
What do we mean by “Soft Skills”?
According to the Oxford English Dictionary “Soft Skills” are “personal attributes that enable someone to interact effectively and harmoniously with other people.” These attributes or qualities typically include social and communication skills and emotional intelligence. Employers often find that candidates with strong technical skills and capabilities do not hold equally strong soft skills. The good news is that it’s entirely possible to develop new soft skills and strengthen those that we have already have through our experiences both inside and outside the workplace. Whilst hard skills may get you through an employer’s door, it’s your soft skills that will ultimately help land you the job!
To help you we have highlighted some of the most highly sought after soft skills that employers come back to again and again.
Communication Skills
We can’t emphasise strongly enough the importance of communicating confidently, professionally and articulately. Recruitment agents and potential employers will make an instant judgement on the strength of your communication skills. Don’t lose the job before you’ve started by mumbling, appearing disinterested or using poor language. Employers need candidates who can communicate with colleagues and clients and be strong representatives of their organisations. They want candidates who can communicate ideas and plans and drive their business forward.
Adaptability
Having the ability to be flexible and adapt to changing requirements and circumstances is an essential soft skill in any employee who wants to succeed especially within a fast-paced workplace. Employers are looking for employees who are resilient in the face of change and competing demands.
Self-Starters
The best employees don’t need to be spoon fed everything. Whilst employers are happy to provide training and development opportunities they are also looking for potential employees who have initiative and a drive to seek out answers, opportunities and add value. They want candidates who have a strong work ethic with motivation to give their best at all times.
Stakeholder Management
The ability to manage your time and workload under pressure is a fundamental soft skill. Equally as important and perhaps more demanding however, is the ability to effectively manage stakeholders. By understanding requirements, setting boundaries and negotiating or pushing back when necessary, you will be able to effectively manage expectations and deadlines. This is very much a soft skill that develops with knowledge and experience however employers will most certainly be looking to see your potential on this front!
Emotional Intelligence
The ability to read situations and people and react appropriately is a highly rated skill by employers. Whether that be cheering up or calming down colleagues, choosing the correct moments to speak or be silent or being able to deescalate a confrontation – these moments require you to manage your emotions and often the emotions of others. Having strong self-awareness and self-management and applying these to your interactions with others will allow you to successfully navigate the workplace.
Moving in to your first leadership role can be a daunting experience. Taking on additional responsibilities of overseeing the workload and management of a team can be a lot to take on. To best prepare you for the challenges ahead, we have pulled together some advice to consider in advance of your new role to allow you to make a positive impact from the outset and ultimately prepare you for success!
Set your own Agenda – You may be moving in to a new role with big shoes to fill. Perhaps your predecessor was very popular and successful in the role and you worry you won’t match up. Alternatively, maybe your predecessor struggled in the role and wasn’t a good fit. Either way, don’t stress about living up to or surpassing the reputation of your predecessor – be yourself! You are there to make your own mark and add your own personal value to the organisation. Whilst you understandably want to differentiate yourself from your predecessor this doesn’t happen overnight and trying to do so from the outset may rub your colleagues up the wrong way.
Set some Goals – Use your first few weeks wisely. Take the opportunity to set or clarify goals with your team so that you and everyone else knows what they are working towards. Transparency will allow your team to get a sense of what your priorities and values are and won’t lead to speculation and apprehension about any changes you may implement.
Build a Rapport with your Team – From the outset it’s important to engage with your team members and strike up a rapport with them. This doesn’t mean you need to be everyone’s best friend but there is no denying that a team will work hard for a leader that they like and respect. Getting to know your team by introducing yourself personally to each one and having one to one meetings if possible to establish their motivations and preferences of management style will be a good start. Do your best to remember everyone’s name – these small gestures can really help your team members feel valued!
Keep the Communication Flowing – Strong communication is key to driving your agenda forward and ensuring that your team members buy in to that agenda also. Keeping your team updated on objectives and deadlines as well as sharing progress and informing them of any potential changes will encourage your team members to trust you and your strategy. It is equally important to listen to your team. Take the opportunity in the early days to establish yourself as an approachable and collaborative leader who is open to hearing your team’s views, opinions, issues of concern and recommendations. Giving your team a voice and being open minded to what you hear will contribute to an engaged and motivated team which can only reap rewards.
We hope you found this advice valuable and take it on board as you approach your first leadership role. Start your new role as you mean to go on and you will undoubtedly make a positive impact!
As we approach winter, and the days get colder, flu season approaches. Just as a bout of flu can decimate an office so can the Affects of a toxic employee.
Toxic employees are like a contagious sickness that spreads through the workplace. Like a sickness, if not addressed, more and more people are affected. The costs of this behaviour are detrimental to your business.
Each day at work we all have many interactions with others. These interactions have a bigger affect, either positive or negative, on another’s emotions than we may think. Harvard professor Nicholas Christakis and political scientist James Fowler discovered that an emotion does not just spread between the people directly involved in an interaction. The interaction has a ripple effect, where this emotion from people spreads to their friends, to their friends’ friends and so on. So, one person’s toxic behaviour affects many others directly or indirectly.
Toxic employees create a negative and unhealthy working culture among the team. The negative atmosphere generates an imbalance in the team. Instead of focusing on work, a disgruntled employee’s cognitive resources are likely to be spent on analysing their de-energising relationship with the toxic employee and how best to navigate around the issue. As a result, employees experience more conflict among each other, less cohesion and trust, which decreases the ability to solve problems and overall team performance. This level of disruption can be difficult to resolve if the negativity is prolonged or is not addressed.
One of the major ripple effects from toxic employees is employee turnover, where the sense of dissatisfaction in the workplace, not only reduces motivation, but can increase people’s intentions to leave. Top performers are more likely to exit, because they view negativity as a roadblock to their progress. According to a 2015 study by talent management company, Cornerstone on Demand, 54 percent of high performing employees are more likely to resign when they work with a toxic employee.
Toxicity not only affect’s current employees, but also prospective ones. Prospective employees can be deterred from working for an employer if they do their homework on the employer’s working culture (via sites such as Glass Door) before applying or accepting a job offer. Additionally, the hiring and training costs involved when employers inevitably replace the toxic employees is something to be considered. The maintenance of the employees who have been affected by the toxicity is also an additional cost that will take time to restore.
Hence, it is vital that employers attempt to quickly rectify any signs of toxicity in the workplace.
There’s more to networking than a free glass of wine while you meet some new people. Effective networking – getting together with others with the aim of building a strong set of connections – is an art that can be learned.
A strong professional network can lead to new clients, business deals, connections with great people, finding the perfect employee or getting a great job offer. But first, you have to build your network. As marketing strategist and author Dorie Clark writes, those are side-effects of relationship building.
1. Attend the right events
There’s certainly a place for social media networking, but we have all probably relied on it to the detriment of networking in person. Get back into attending organised networking events through professional associations, business chambers, conferences, alumni associations and through Meetup groups. Then connect with the people you meet through LinkedIn or other networks. Using in-person networking to enhance networking on social media, not the other way around, leads to more powerful and authentic connections. The exception is where the events have a social media channel set up for attendees to connect beforehand. If that’s the case, use it to research people with whom you have something in common and those who you would like to meet before the event.
2. Build common ground and a personal connection
Be prepared. Read the news, think about what you might say about a book you have been reading or somewhere you have visited recently – a trip, a cafe, a gallery, a sports match all make good and genuine conversation starters.
I read a ‘tip’ that said one should ‘network for net worth’. And yes, they meant financial worth. My first thought was that I wouldn’t want a person who thinks that way in my network. Everybody is worth more than their bank balance. Making a genuine connection with people you meet will lead you to the kind of people you want to interact with in future. And remember too that not everybody will like you – and that’s okay.
3. Ask questions and listen to the answers
Starting off with your ‘elevator pitch’ or a marketing statement for your brand can be off-putting. A better approach is to ask genuine questions that you are interested in hearing the answers to, and to listen – really listen – to the replies. Don’t be looking over the person’s shoulder in case somebody more important turns up. Give them your full attention, and be aware of what you can add to a discussion. When it’s time to end a conversation, do so gracefully, making eye contact and telling the person it’s been nice to meet them.
4. Give more than you ask for
You’ve no doubt heard it said that you have to make deposits before you can make withdrawals in your professional life. We can’t say it enough: building relationships takes time. Go into the session with the mindset that you are there to help others, not to find ways to promote yourself. Think you have nothing to offer? How about introductions to others in your network, publicity for a person’s new venture, an offer to share their blog posts with your network or to promote their product on your pages?
5. Get out of your comfort zone
It’s a networking event, so don’t spend all your time talking to the three people you already know. Get out and work the room, meeting and talking to as many people as you can. Everybody is attending with the same purpose, so there’s no need to feel awkward about approaching a total stranger.
Your body language says heaps about you before you say a word. To look approachable, your stance should be open, your hands at your side, and your body turned towards people who are moving towards you.
6. Don’t forget to network within your own organisation
Making new connections in your own organisation can help you to get things done innovatively in your present role through understanding what others do, and ultimately can help you to progress within the organisation. Don’t confine it to drinks and seminars; getting out and getting fit is also a great way to network with your colleagues. It’s also a good, non-threatening environment in which to practice your networking skills, making you more confident, improving your listening and questioning skills and revealing new insights from the people you meet.
If you’ve been working for a while you will have amounted a healthy set of skills and a level of professional expertise that you can be proud of. You didn’t achieve it all on your own though – many people helped you along the way by sharing the gift of their knowledge either through formal training or less formally on the job.
Now it’s your turn. Share what you know with less experienced colleagues and discover that, it’s not only the recipient who reaps the benefits of shared knowledge, you do too. Here are three great ways it can be done:
Brown paper bag lunches
Brown paper bag lunches are a wonderful way to share what you have learned during your working life with your co-workers. The way that brown paper bag lunches work is for a group of co-workers to get together at lunchtime with their take-away lunches at regular intervals – say weekly or fortnightly.
Each time the group meets with their lunch, one member in an informal, relaxed way, shares something they have learned that others may not know about. Let’s say it’s your turn. You may have been reading up on something interesting that could be applied to a work situation, or you may have attended a conference that featured an interesting speaker, or maybe you have used a piece of technology that others haven’t and you think that they might find it useful.
You can share information from a past position or something that relates to your current role, it really doesn’t matter so long as it potentially helps your co-workers in some way. Brown paper bag lunches are also ideal for getting to know people at work better and promoting collaboration.
Lessons learned
Lessons learned is a retrospective process traditionally used in project management. It’s designed to capture both the negative and positive lessons that were learned during the execution of a project. A project can be anything from implementing new technology systems and creating training programs to organising a conference.
The point is that during any project some things will have worked well and others may not have. Sharing lessons learned with others who are about to undertake similar projects helps the new team to avoid some of the pitfalls of past projects and to leverage on some of the positive aspects. If you’ve worked on any type of project, you can share your lessons learned in this way.
Mentoring
One-on-one mentoring can be immensely satisfying for both the mentee and mentor. The mentor–mentee relationship is essentially a conversation between two people. Because everyone comes to the table with their own set of professional and life experiences, as mentor you’ll soon realise that your mentee isn’t the only one who is learning in the relationship. As you progress with mentoring your colleague, your knowledge will expand, deepen and become more ingrained.
Mentoring is also a great way to establish your reputation as an expert, demonstrate your leadership skills and advance your career. What’s more, mentoring can be a lot of fun and many mentoring relationships have been the start of long-lasting friendships. So look for opportunities to mentor others because the benefits to you are tenfold compared to the time and effort you put in.
When you look up the term ‘leadership’ or ‘leadership roles’, you will find many articles on what to do to become a great leader. It is also important to be aware of bad habits that can hinder progress.
I know I have been guilty of at least two of the items listed below, but the first step is being aware of these habits so that you can find the ways to improve your leadership performance:
Failing to effectively manage issues – Leaders who dismiss the need to address, manage and resolve issues, place themselves and their organisation at risk.
What are some of the experiences you have learned in a leadership role? What were the learning curves that you have experienced?
