When you look up the term ‘leadership’ or ‘leadership roles’, you will find many articles on what to do to become a great leader. It is also important to be aware of bad habits that can hinder progress.
I know I have been guilty of at least two of the items listed below, but the first step is being aware of these habits so that you can find the ways to improve your leadership performance:
Failing to effectively manage issues – Leaders who dismiss the need to address, manage and resolve issues, place themselves and their organisation at risk.
What are some of the experiences you have learned in a leadership role? What were the learning curves that you have experienced?
Leading teams requires great commitment and looking outside of yourself to meet their needs. We have provided some tips below to help set you on the right path to a great leadership experience: If you are new to a leadership role they might help guide your way and if you have been at it for a while they may serve as a useful reminder.
1. Brush up on Your Communication Skills. Having clear and precise communication is important, and being honest and open with your team helps build a level of trust. Making sure all staff understand what the goals and expectations are and giving them the opportunity to contribute their thoughts and ideas for feedback is important.
2. Be Committed to Your Goal. Not only should you be explaining the importance of the company goals to your team, but you need to show by example that you support the goals as a leader. This involves setting out the tasks, having follow-up meetings and making sure that your team is on track with what needs to be achieved.
3. Give Verbal Recognition. Verbal recognition for efforts and praise show your support towards the staff member’s accomplishments. It also boosts morale and positivity that encourages a mutual support among team members.
4. A Team Leader Should Lead by Example. A great leader is someone who shouldn’t be afraid to get their hands dirty or dig in to help when the team requires additional support. Someone who can encourage team members to take risks and support them when they do.
5. Invest in Staff Careers. To ensure your staff are up to date with the skills they need for their role, you may need to invest in training, invest time mentoring or finding the right mentor, invest time to discover what they really need and want in order to do a great job.
6. Resolve Conflicts. Any conflict within the workplace needs to be handled promptly and assessed by leaders as soon as it arises. Appropriate measures need to be taken to find resolution or negotiate a mutual agreement. Whether it is conflict in a task or between co-workers, leaders must step up to the plate to take action and problem solve the best way that they can.
7. Teach Adaptability. The effective team manager should teach adaptability and flexibility to all their team members. This results in better communication, a greater sense of empowerment among staff and a faster exchange of information.
8. Build Pride in Your Team. Positive reinforcement on success is a proven way to keep staff motivation high and build pride in your team. It will increase productivity amongst the team and encourage drive towards goals. You are also creating a positive working environment that employees are happy to be a part of.
9. Give Your Staff New Responsibilities. Just as you have developed into your role of leadership, your team are looking for development opportunities. It is important that you help them by giving them the opportunity to take on new responsibilities as the opportunities arise.
Have you lead teams during your career? What were your first experiences when it came to leading teams? What did you find was most successful? What did you learn from the experience?
You have worked hard to get your promotion, now you have to set yourself up for success in your new role. Preparing to take on more responsibility will make the transition process run smoothly and will help set you up for future success.
So what are the next steps after you receive the promotion? What can you do to keep yourself on track?
1. Get clear expectations. The first thing you need to do is really understand your new role. What does the organisation expect of you? What does your manager expect of you? And what do you expect of yourself? Clarifying these expectations sets up a path to follow.
2. Set your goals. What do you want to accomplish and why? Set personal and career goals both short and long term so you can measure your progress on the path. Don’t be afraid to share your goals or vision with management and get their buy in as well,
3. Talk to your boss. Get to know your manager and determine how you will work together. How and when will you communicate and what will help you succeed beyond the job description. These things are critically important to your mutual success.
4. Focus on building relationships. You may have moved to a new department with new peers or report to and a new manager. The relationships with the people around you are part of that job! Invest time in building relationships with your new peers, people in other groups, your boss, your customers, and if you are a leader, your team. It makes your working environment more positive and productive if you have a level of rapport with your team.
5. Learn what you need to learn. Remember you are new to this position so you cannot know it all on the first day! It is part of our development to learn new skills. Take notes, ask questions, request feedback to make sure you are heading on the path towards success. The earlier you set yourself up to understand the requirements and expectations of the role, the easier it will be to settle into the position and start delivering.
6. Celebrate! Of course you deserve the time to celebrate your promotion and share the excitement with others. Take some time for yourself and those closest to you to celebrate your progress and accomplishments. Celebrating builds your confidence and awareness, and it sets you on the right path for even better performance.
Sometimes we tend to rush from one project to the next without fully understanding what we have achieved. Every accomplishment is a stepping stone on the path towards your future. Show appreciation towards those who helped get you get to that next stage.
If you have been through a promotion recently, what steps did you take to continue to perform at your best and show that you were the right one for the job?
Performance reviews can seem intimidating and can make you feel anxious, but at the end of the day they are important in helping us develop and improve our performance. Whether you have been in an organisation for a few months or a few years, the performance review is inevitable. With correct preparation though, they don’t have to be scary.
There is no harm in asking your manager ahead of time what to expect from the upcoming review. You can also ask fellow colleagues who have been at the organisation longer what they have experienced. Make sure that you are recording your work progress and achievements so that you also have something to present to management during the review process.
This is an opportunity for you to share with your manager your honest thoughts and opinions on your current workload and working environment. This means acknowledging if you are struggling in some areas and working with management on ways to resolve or delegate certain tasks. This is also an opportunity to shine and really show your manager where you are excelling (as long as you can back it up with examples).
Remember that your performance review should not be just an opportunity for your manager to point out all of your failures. You should both be discussing how you are performing as an individual and a team member for the overall success of the company. If you have ideas or feedback to put forward on possible improvements or incentives for the team, now would be the time to do so.
Don’t sell yourself short. A manager may not always be present during the time of an accomplishment and may ask you what you have contributed to the company so far. Don’t let it fall under the radar, even get a colleague or witness to verify it if it was a team effort or if it helped another person significantly. If you are a facts and figures type of person, present it to management with the data necessary to support your review.
These periodic assessments are provided to everyone in your team to help you improve. It is important to not take constructive feedback as though it is a personal attack or react in a defensive manner. Take the time to listen carefully to the feedback your manager has provided, and once you know they have stated all of the details, take the time to ask any questions about anything you may be unsure about. You can also ask what steps you can start taking to improve this area of feedback.
There should be a point in the review session where you’re asked if you want to give feedback on your colleagues, your boss, or the projects you’ve worked on. Be honest, but professional with your feedback, especially about co-workers or the way a certain project has been organised. Don’t leave anything out, but at the same time provide value by offering suggestions for improvement instead of just complaining.
Show that you were attentive and have initiative by asking questions at the end of the review on the next steps and areas of improvement. Be open to answer any questions provided by the reviewer as well. It’s a lot better to reflect on questions while the conversation is still fresh and even take notes on responses to reflect upon afterwards.
If you’re honest and assertive in your performance review and know what to expect, you’ll leave your review with more positive motivation than ever.
What do you tell an employer when they ask you what your strengths are? Do you provide them with leadership examples from previous roles, outline key skills or educational achievements that could be valuable for the role? Do you know what skills the employer is looking for to fulfill the role?
A recent study by LinkedIn reveals that when it comes to interviewing and hiring early-career professionals, employers aren’t just considering education, experience and job skills. They are also looking for specific soft skills and personality traits — and how these characteristics rank may surprise you.
LinkedIn defines early-career professionals as those with zero to three years’ experience. Understanding these skill sets will give you a better indication of how you can be considered in today’s job market.
Specific skills
The two most important skills employers look for are problem-solving skills (65 percent) — defined as the ability to see and create solutions when faced with challenges — and being a good learner (64 percent) by learning new concepts quickly and being adaptable in new situations.
Employers also look for candidates who have strong analytical skills: 46 percent of the employers surveyed said early-career hires need to be able to use logical reasoning.
Communication skills are essential. The ability to clearly communicate ideas while speaking plays a much more important role than doing so in writing, however. The study revealed that 45 percent of employers want to hire people with strong oral communication skills, whereas only 22 percent consider strong written communication skills to be crucial.
Furthermore, creativity, the ability to think outside the box (21 percent), and being tech-savvy (16 percent) are also pluses for employers.
Personality traits
The most important personality trait employers look for in early-career professionals is the ability to collaborate. Fifty-five percent of employers put a premium on the ability to work well with others. A close runner-up was the ability to work hard, with 52 percent of employers preferring candidates who have strong work ethics and go above and beyond.
Having a positive attitude also goes a long way for 45 percent of employers, while 31 percent said being passionate by demonstrating enthusiasm for their work and the business’s values is also important.
Additionally, employers look for candidates who are organised (twenty nine percent) and resilient (twenty one percent).
Role-based skills
The types of skills employers are looking for also depends highly on the position and industry they work in. LinkedIn’s study found that hiring managers look for these specific skill sets when interviewing and hiring for sales, marketing and consulting roles:
• For sales roles: Candidates should possess strong oral communication skills and a good attitude that shows optimism and maintains positive energy.
• For marketing/PR roles: Creativity, passion and strong written communication skills are key to a great hire.
• For consulting roles: Employers look for candidates with strong analytical and written communication skills.
Hiring managers, do you agree with the above statistics? What other skills sets are important to you when it comes to the ideal employee for your office team?
When a potential employer likes your CV and requests an interview it can feel like you are on top of the world. The next step is to then prepare yourself for the interview. While there are many ways to make a lasting impression, I would like to look at what to avoid doing during an interview:
1. Don’t freeze up – While we can all be nervous at times, freezing up is not how you want to be remembered during the interview.
To overcome this you need to practice, practice, practice. Practice your interview questions and the scenarios you think you will encounter during the interview. This is a great way to deal with nerves and build confidence in your manner and responses. It is important to have a positive mindset on how the interview will go. If you believe you will fail the interview, chances are you will. It’s okay to admit that you’re nervous, but it is important to believe that you will perform well. How do you do this? Practice, Practice, Practice.
2. Don’t dominate – Confidence is essential to take into an interview, however, dominating an interview with your personal monologue is not what a potential employer is looking for. Remember the employer is making time to see you to learn specific information about you in order to assess your suitability for the role. If you are not allowing them to ask questions or cut them off mid-sentence, you will be remembered for the wrong reasons.
Practice listening skills as well as answering questions prior to the interview. Active listening can provide you with valuable insight about the company and the role you are applying for. It shows your genuine interest in the company/potential role and helps you tailor your responses to the interview questions.
3. Don’t be sloppy – Find out the company’s dress code standard prior to the interview. But no matter how casual the dress code – don’t be a slob. It should go without saying that whatever you wear should be clean, pressed and neat. It’s also better to be a little over-dressed rather than under-dressed. When someone comes to an interview looking like he or she has just rolled out of bed, it communicates lack of respect for the interviewer, the job and the company.
4. Don’t throw anybody under a bus – There may be circumstances that have caused you to move on from your previous role and how you address these in an interview is very important. Describing your previous boss as ‘incompetent’ or saying that you worked with the ‘colleague from hell,’ doesn’t help you to shine as a potential candidate. Saying negative things about your past work life in an interview only gives the impression that you’re both a complainer and indiscreet. Neither quality puts you on the ‘let’s hire’ list.
If you have had a negative experience it may be better to portray it by commenting on what you have learned through the experience, and what you are hoping for in a future opportunity.
5. Don’t focus more on perks than the job – When you are tailoring your questions for the job interview, focus what will be required of you in the role and where it might lead in the future. Questions such as; how many weeks can I take for annual leave, how many sick days can I have per year or what sort of computer do I get, may give the impression that you are only interested in the role for the perks. The employer, on the other hand is looking to understand what you can provide to the company and whether you will complement their culture.
6. Don’t be opinion-free – To get the role doesn’t mean you need to be a ‘yes man’. If you need to ask more questions for clarification don’t be afraid to do so. It is important to show initiative and to have opinions as long as you can back them up with valid reasons, especially if you are applying for a leadership role.
7. Don’t stretch the truth – Just don’t, it will come back to haunt you.
8. Don’t be clueless about the company – In the age of the internet, there is no excuse for going into an interview not having a solid foundation of knowledge about the company. If you don’t care enough to find out about the company, it’s natural for the interviewer to assume you won’t be that interested in finding out how to do the job well, either.
What are your experiences with interview dos and don’ts? What feedback would you provide to a candidate going in for the interview process?
Technology has revolutionised the way we work and how we run business. We can obtain data faster, respond to the needs of customers and connect with others locally and globally. We have multiple avenues to source information and tools that help us to be more productive.
However, with access to so many resources we can also get caught up with many distractions. Our eyes are easily drawn to flashes on the computer screen or mobile phone.
Anyone can relate to the irritating sound of an alarm going off or the ‘pings’ and ‘zings’ of notifications on mobile phones. You are not just distracting yourself, others around you are also affected. However, with some simple discipline, you can still be in control of your online networks, without letting it take control of you.
Silencing Notifications
There are multiple ways that technology can catch our attention. There are calendar reminders, instant messages, online notification updates on your social media pages, you name it!
While it is important to keep calendar reminders for appointments chances are most of your other notifications can wait.
Solution: You have the control to silence the notifications on your phone and disable pop ups on your laptop/PC. If you are receiving texts, chances are if the matter is urgent, the individual can call you directly. While calendar updates are important for reminders, you don’t need to set yourself up to receive every LinkedIn or Facebook notification.
Sometimes it can be as simple as keeping your mobile off your desk if you feel yourself inadvertently checking it for no reason.
You can even block sites completely from your PC if you know they will distract you from your work.
Managing your time to access different resources
Many emails will not require a direct response, but as the amount of emails increase in your mailbox, it can be easy to get caught up with trying to answer all of them at once. But you will normally find as soon as you finish that last email, all of a sudden, another email pops up.
It can also be very distracting to be on the phone with a customer or colleague and see the notification come up on your computer screen advising you of a new email. You can find your eyes wander to the subject heading, and then immediately you are thrown off from your conversation.
Solution: Block out an allocated amount of time to just action emails and nothing else. If any matters are urgent or you need an immediate response, avoid the email trail by making a direct phone call to the person.
By managing your priorities for the day, you can then allocate time to check on LinkedIn requests, customer queries, and company social media statistics. This may require setting a disciplined routine to start off with so that it becomes a habit to manage your priorities before letting technology distract you.
Unless Social Media is part of your job description, save your personal updates and group chats for personal time outside of the office or in your breaks.
How do you deal with online distractions and notifications?
These days having a LinkedIn profile in the corporate world is almost a necessity. While Facebook and Twitter share your personal thoughts and opinions, LinkedIn will make you shine as a professional if you utilise it correctly.
It’s an opportunity to share you’re employment history, qualifications/achievements. Effectively, it’s your digital resume. Your LinkedIn profile is available to a huge variety of employers. People are often head-hunted even when they aren’t looking for employment.
However, if you are not using your profile to its potential, you could be missing out on opportunities without even realising it.
An article by Emmanuel Banks posted on Lifehack shares simple steps to making your LinkedIn profile more attractive to employers:
Treat It Like an Interview
First impressions are quite important during an interview and so is your presentation. The same applies when formatting your online layout and choosing an appropriate profile picture.
You want to create a positive and professional image so choose a profile picture that reflects you in a professional way. If it looks like you are on an all-night party bender, or modelling a bikini while on your latest holiday, you may be deterring employers straight away. This also applies to a poorly presented or poorly written ‘Summary’ or ‘Employment History’. If you are not taking the time to proofread or update your personal details, qualifications or skill, you could be automatically viewed as sloppy. If you are making LinkedIn connections with business professionals for the first time and they have potential to help you get your foot in the door, make sure you are advertising yourself to your best ability.
Stay Connected
The purpose of LinkedIn is to connect and network.
Requesting a contact to connect allows you to provide a tailored introduction to the person and explain why you feel it is important to connect with them. You can then follow up with contacts on a to keep them up to date on your career. There are also groups for members within your industry where you can be kept up-to-date regarding networking events, news topics and discussions.
It also shows your passion and genuine interest in the industry to keep connecting with others and participating in as many groups and interactions as you can. It maintains relationships with past and present contacts.
Have Your Experience Vouched
Your background and experience can appear even more attractive to an employer when they see that other professionals have verified your experience or expertise.
Employers may be looking for a select set of skills for a potential role and it can prove advantageous when others verify your experience or even provide recommendations. Don’t be afraid to ask past employers’ if they would mind verifying details or providing a recommendation.
Keep Profile Up to Date
It is time consuming for an employer to chase up information that isn’t included on your online profile. Important information can include; a good description of your current position, start and finish dates of your previous appointments, reference details or educational achievements.
Even if you are not looking for a new role, it is important to keep your information up to date just in case you situation changes. This will also save you time if you do decide to look for work elsewhere in the future.
What do you highlight on your LinkedIn profile that makes you stand out?
We all respond to change differently. For some of us it comes naturally and we can go with the flow, as for others, having that sense of security removed can cause a lot of stress and anxiety. Regardless of which type of person you are, it is important to develop resilience so that we can continue to move towards our goals regardless of the situation.
So what does it take to be an emotionally resilient person? Perhaps it is best to start by clarifying what they don’t do in order for us to understand what it takes to be resilient. An article by Brad Waters in Psychology Today will be my inspiration for this week and I have outlined ten of his points below:
1. They don’t cross their own boundaries – Resilient people understand that there is a separation between who they are at their core and the cause of their temporary The stress/trauma might play a part in their current story but it does not overtake their permanent identity.
2.They don’t surround themselves with bad company– In any environment, your behaviour can be greatly affected by the people you surround yourself with. Resilient people surround themselves with other resilient people who give them space to grieve and work through their emotions. These supporters know when to listen and when to offer enough encouragement without trying to solve the problem, allowing the individual to remain in control of their decisions. Good company will help calm a situation as opposed to adding frustration to it.
3. They don’t avoid self-awareness – Being ‘blissfully unaware’ can get us through a bad day but it’s not a very wise long term strategy. Self-awareness helps resilient people to know what they need, what they don’t need and when it’s time to reach out for extra help.
Prideful stubbornness without emotional flexibility or self-awareness can make us emotional glaciers. While strong on the outside to stay afloat, you can get prone to massive stress fractures when experiencing unexpected changes in your environment.
4. They don’t pretend there isn’t a problem – Pain is painful, stress is stressful and healing takes time. Resilient people understand that stress/pain is a part of living that ebbs and flows. As hard as it is in the moment, it’s better to come to terms with the truth or pain than to ignore it, repress it, or deny it.
5. They don’t ignore quiet time – Some of us find the best ways to cope with stress and anxiety is to dull out with distractions such as television, eating, drinking too much etc. While not all distractions are bad, you still need to be mindful of the current situation you may be in and not use distractions as a means of avoiding problems. Somewhere in between shutting down or ramping up is mindfulness – being in the presence of the moment without judgement or avoidance. It takes practice, but finding a quiet space to reflect is well renowned for healing and resilience-building.
6. They don’t presume to have all the answers – Sometimes we try too hard to find answers in the face of stressful or traumatic events, that activity can block the answers from naturally arising in their own due time. Resilient people can find strength in knowing they do not have it all figured out right now. They trust they will gradually find peace when their mind/body is ready.
7. They don’t put self-care aside – Resilient people have a list of good habits that support them when they need them most. Anyone can build their own list by noticing those things that recharge their batteries and give them a boost.
8. They don’t underestimate the importance of team input – Being resilient means knowing when to reach out for help from others. It also means knowing who will serve as a listening ear, and who won’t. A supporting team will help you reflect back on issues where you may have been too emotional or overwhelmed to do so at the time they occured.
9. They don’t overlook other possibilities – Resilient people can train themselves to ask which parts of their current story are permanent and which parts can possibly change. This helps to maintain a realistic understanding that the present situation may be coloured by their current interpretation. Our interpretations of our stories will always change as we grow and mature.
10. They don’t dwell on issues – When we’re in the midst of stress and overwhelmed, our thoughts can go at a hundred miles an hour. Resilient people can find reprieve accepting the situation and moving on. One technique that works for some people is the write down the issues causing the current stress.
While writing is one resilience strategy you can keep in your back pocket, there are other ways that resilient people can get out of their head. Examples include healthy distractions like going to the gym or going for a walk, cooking or baking, volunteering or any self-care items as per point #7.
How have you built resilience in times of change or difficult situations?
We’re now settling back into our work routines for the New Year and as 2015 is a time to set out new goals and resolutions, why not aim to make changes that benefit your happiness and well-being at work?
There are some simple steps that you can apply regardless of your role or background, and an article by Catherine Conlan will be my inspiration for this week’s blog. Here are six steps that you can apply below:
Develop a Structured Routine
Setting a structured routine gives a better indication of what to expect from your day and prepares you for what lies ahead. Sometimes this will require you to plan the night before, compile a list of priorities etc.
Setting up a list of tasks and duties for the day can also save on procrastination as you have made yourself aware of what important deadlines need to be achieved. Be specific with what details you set out in your routine and what you want to achieve so that you can maintain it for a long term basis.
Other routines may also include healthy eating plans and exercise routines which in turn can help improve daily performance.
Become a Mentor
If you have experience in your field and are looking for opportunities to share your knowledge and direction with other junior employees or candidates, there is a lot of fulfillment in helping others. You are not only leading someone in the direction of their future career, but you will be challenged by them to provide insight, reflect on what you have learned so far and review your career development up until this point. This can be a rewarding experience.
Change Your Mindset
Approaching your job as a daily investment towards your personal development will motivate you to pursue further responsibilities within the role and seek training and development in your career.
If your daily mindset is going to work because you have to or because of financial gain, you may be limiting your motivation level and ability to perform at your best.
Seek Out Opportunities To Give Back
If your employer has a community service program that you can get involved in, why not take the opportunity to do something good for someone else and get away from your workplace for a few hours a week.
Volunteering your time can allow you to develop different skill sets, and may inspire you to take on different volunteering opportunities in the future.
Switch Things Up
As your goals and targets will change throughout the year, make sure in turn that you are creating and adapting your routine to suit these goals. If the routine is not working to meet your personal development goals, you need to take measures to assess what isn’t working and make changes sooner rather than later.
We also as individuals need to change processes regularly to keep us engaged and motivated, otherwise the routines can become stagnant. It is important to keep reviewing your routine over time and managing it accordingly.
Keep Learning
If management would like to you take a course to further develop a particular skill or to be trained on new database/software, it is important to take up the opportunity.
If you also feel that taking on some new training will benefit the organisations’ success, present it to the manager and don’t feel that you need to wait for training to be offered to you first. Pitch why you think the training would be beneficial and review with management to see if now is the right time to pursue it, or if there is an opportunity to pursue options in the future.
What are some of your New Year’s resolutions? What measures will you take to develop your career and reach daily satisfaction?
