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This test was created to aid in identifying potentially successful outbound sales call centre employees and applicants. The following categories are examples of the types of topical areas addressed within the test; Acceptance of Criticism – ability to use critical feedback to enhance performance, Assertiveness – ability to portray confidence interpersonally, Drive/Motivation – willingness to be productive and to succeed and Versatility – Ability to work on several different tasks at once. This test has 52 Questions
A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations and procedures. Questions are based on situations and issues often encountered in call centre environments. The test contains questions that range from basic to advanced. Hence, it is not advisable to gauge a candidate’s skill as “lacking” if they have merely one year of experience in the field and fail to answer the advanced questions correctly. While this test is appropriate for a candidate that has a minimum of one year’s experience in the field, it is intended to present questions that are challenging to the seasoned call centre employee as well. This test has 39 Questions
