Service Delivery Manager

  • Opportunity to grow and expand your skills
  • Relaxed, yet agile + dynamic environment
  • Satisfying industry | Youth + Disabled services

The Organisation:
Our client identifies the needs of children and young people as their number one priority. They offer a range of programs and services including supervision, transportation, mentoring and respite care. More recently, they have also introduced disability services.

Located in Silverwater, you’ll have the opportunity to work in an agile environment with a dynamic and energetic team. You'll also enjoy a flat org structure and supportive leadership 

Your Mission:
This is a newly created role to ensure customer retention and profitable growth by ensuring the highest degree of service delivery. If you're looking to manage/coach/mentor a team this role will see you manage 5 staff members. Reporting to the GM, you will work closely with other managers in the business to identify opportunities and risks and you will contribute to the overall strategy of service delivery. Furthermore, you will be responsible for commercial management such as contract negotiation, reporting and stakeholder management.    

About You:
You won't need like-for-like experience for this role, but definitely transferable skills. A Sales/Relationship Manager background would be advantageous.  You will need to have business acumen and be a strategic thinker. Strong interpersonal skills will go far in this role as you will encourage and motivate your team, as well as interact with external stakeholders.    

“Challenge Consulting recognises the importance of diversity in the workplace and we encourage applicants from all backgrounds to apply”

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